Juan Carlos Jaime Moros

Provided critical 24/7/365 support for JPMorgan's internal cybersecurity applications, covering authentication, machine registration, and access entitlements across APAC, EMEA, and NA regions with a rotating on-call schedule.

Managed the health and compliance of SSL Certificates for all JPMorgan applications, ensuring robust security across internal and external Certificate Authorities.

Administered RSA soft and hard token tools, enabling secure access to JPMorgan systems for a global user base.

Utilized scripting (Bash, Python, Powershell), monitoring tools (Splunk logs, AppDynamics, Grafana, Dynatrace, APICA checks), and ticketing systems (ServiceNow, Jira) to maintain high operational efficiency.

Contributed to the stability and security of critical financial systems by proactively identifying and resolving application issues.

Managed the maintenance of on-premise and cloud infrastructure for all Allianz Argentina applications, ensuring high availability and optimal performance.

Implemented and maintained automatic deployments via Jenkins across low, pre-productive, and productive application environments, streamlining release cycles and reducing manual effort.

Spearheaded the migration of Allianz's infrastructure and applications to Amazon Web Services (AWS), including servers to AWS Elastic Kubernetes Service (EKS), enhancing scalability and resilience.

Administered Linux servers, managed Apache and Nginx services, and automated tasks through bash scripting and crontab jobs, optimizing operational efficiency.

Handled Dockerized services via Mesosphere DCOS and managed ticket resolution through Jira, collaborating with architecture, infrastructure, and development teams.

Validated the proper functioning of application infrastructure (servers, load balancers) hosted in AWS, ensuring stability across development, staging, and production environments for a global application.

Designed and implemented Azure DevOps pipelines to package and deploy code, facilitating continuous integration and delivery for FrontEnd, BackEnd, Mobile, and various services.

Maintained core AWS services including S3 buckets, Lambda functions, CloudFront, CodeBuild, CodePipeline, and ElastiCache (Redis) for process automation and enhanced application performance.

Developed Powershell scripts and utilized Octopus Deploy for CI/CD deployments, significantly improving deployment efficiency and reliability.

Applied Agile methodologies to manage tasks and troubleshoot application issues, collaborating effectively with cross-functional project teams.

Validated the proper functioning of Infrastructure as Code (IaaC) created by developers, providing recommendations for code improvements through Git versioning.

Prepared development environments and implemented test automation, integration, and continuous deployments using Azure DevOps pipelines.

Developed and executed PowerShell and Bash scripts for unit testing within CI/CD pipelines, ensuring code quality and reliability.

Applied Agile methodologies to streamline project execution and task fulfillment for the Global Tax Platform to Client Technology Platform Migration project.

Developed detailed functional specifications and identified optimal technological alternatives to resolve and integrate business and technical aspects.

Acted as a key liaison between users and the project's technology team, translating business needs into clear, actionable specifications.

Managed project lifecycle, including requirements analysis, design, follow-up on status, risks, drifts, and priorities, ensuring projects stayed on track.

Conducted User Acceptance Testing (UATs), tracked and resolved bugs, and generated comprehensive reports to ensure system quality and performance.

Led the 'Server Infrastructure Modernization' project, upgrading hotel systems to Windows Server 2012 R2 with Hyper-V storage, significantly enhancing system stability and performance.

Directed the 'Stay Connected' project, overseeing the installation of full Wi-Fi networks across all hotel areas (Rooms, Restaurants, Conference Rooms, Pool, Bar, Lobby) in adherence to Hilton HSIA Standards, improving guest connectivity.

Provided Level 2 IT support for all administrative departments and hotel guests, resolving hardware/software issues for computers, printers, wired modems, and wireless routers.

Supervised critical hotel servers, including Fidelio 7.14, Profit Plus, antivirus, TESA key system, and mail server (Postfix/Webmin), ensuring uninterrupted operations and data integrity.

Managed and ensured the proper functioning of the TESA magnetic key system, critical for hotel security and guest access.

Diagnosed and resolved technical problems via telephone for 2nd-grade students, professors, and public school directors using Linux-based CANAIMA laptops.

Registered and managed support cases efficiently within the CANTV Massive Markets intranet, ensuring accurate tracking and follow-up.

Set appointments for hardware problem resolution at Customer Service Offices, streamlining the repair process for educational CANAIMA laptops.

Provided Level 2 IT technical support in person, remotely, and via telephone to Corporacion Inlaca end-users at their headquarters.

Authored written documentation for final users, enhancing self-service capabilities and reducing recurring support queries.

Performed thorough diagnosis and reporting of software and hardware failures, leading to efficient problem resolution.

Executed installations of software and hardware, ensuring optimal system functionality for end-users.

Monitored servers within a Windows Server 2003 environment, proactively addressing potential issues and maintaining system stability.

Provided Level 2 IT technical support to hotel end-users, resolving software and hardware failures to minimize downtime.

Developed user guides and written help documentation for frequent problems, improving user self-sufficiency and reducing support requests.

Managed and supervised critical hotel servers, including Fidelio, administrative software, and 'Profit Plus' accounting systems, ensuring business continuity.